Saturday, 17 September 2016

RESOLVED: Highlights Service Disruption: 2016-09-16

RESOLVED: 10:30 am PDT

This morning at approx 09:00 am PDT we noticed elevated error rates for the Highlights product. 

Teachers may have seen errors saying "Student device is offline" or student's may have had no activities/tabs despite the student being online and active.

Our Engineering team implemented a fix for this issue by 10:00 am PDT, and we are confident this has resolved the root cause of the problem.

If you continue to experience issues with Highlights, please submit a request to our Support Team.

Best regards,
Hapara Support

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