We will continue to investigate the root cause of today's outage and do everything we can to prevent its occurrence in the future.
If you continue to experience any Smart Share problems, please contact our Support Team with the following information:
- Classes affected: IE: Mailboxes of classes
- Teachers/Learners affected: IE: Email addresses of anyone affected
- Doc type: Eg: docx, PDF, Google spreadsheet
- Doc name:
- Error displayed and/or screenshot:
UPDATE, 11:30am NZT, 16:30 PST: Our team has identified a potential solution and are currently in testing stages.
At present you might be able to click 'OK' to begin the Smart Share process, regardless of the error.
UPDATE, 10:30am NZT, 15:30 PST: Our team is still investigating this issue and doing everything they can to resolve it quickly.