Wednesday, 24 August 2016

RESOLVED: Highlights Service Disruption: 2016-08-23

UPDATE, 10:30am PST: We have confirmed that the Highlights issue is now resolved. Please contact our support team if you continue to notice any issues.


UPDATE, 9:20am PST: Our team has implemented a fix for Highlights, and we're seeing far fewer errors now. We are still waiting to confirm full resolution, but we do believe the issue to be largely resolved. If you are still experiencing any problems, please contact our support team and we'll investigate further.


We are currently experiencing elevated error rates for the Highlights product. Teachers may see errors saying "Student device is offline" or "School is finished for the day" despite the student being online and active. Our development team is investigating this issue and working hard to resolve it.

Another update will be posted here by 9:30am PST. If you have any questions or concerns, please contact the support team at or email

Best regards,
Hapara Support

Friday, 12 August 2016

RESOLVED: Hapara Dashboard Service Disruption

Google confirms that the issue is now resolved.
Hapara Dashboard service is back to normal.

UPDATE, 3:05pm PST
Our monitoring indicates that the applications are now available for most if not all customers. Google’s latest update on the issues informs us of the same:

UPDATE, 2:25pm PST

Google has acknowledged that there is a problem with their infrastructure, and are working on it now:

The problem affects data loading as well.  All dataloads are either running very slowly or suspended.

Monday, 1 August 2016

Hapara Data Loader Improvements - August 2016

The start of the Northern Hemisphere Academic year is not far off, it will soon be time to load your new students, teachers and classes into Hapara.
We’ve improved the Hapara Data Loader with streamlined workflow and improved functionality. You can take a first look in your school's Hapara Admin Console, and learn more via these links:

The changes include:
  • An improved look and feel, including a step by step guide through the Data Loader options.
  • Improved process for manually loading spreadsheets:
    • Wizard based decisions on how folders, blogs, sites and gmail are used.
    • Load a simplified Class spreadsheet with fewer columns.
  • Improved documentation including context sensitive help.
  • Automatic daily import of Classes, Teachers and Students for Clever and Powerschool users.
    • Easy to configure connectivity to the Clever integration tool or to PowerSchool.
    • Decide how Hapara class names are generated.
    • Wizard based decisions on how folders, blogs, sites, and gmail are used

RESOLVED: 2016-08-01: Smart Share Service Disruption

UPDATE, 12:30pm NZT, 17:30 PST: We have successfully tested and released a fix, and can confirm that Smart Share functionality should be back to normal.

We will continue to investigate the root cause of today's outage and do everything we can to prevent its occurrence in the future.

If you continue to experience any Smart Share problems, please contact our Support Team with the following information:
  • Classes affected: IE: Mailboxes of classes
  • Teachers/Learners affected: IE: Email addresses of anyone affected
  • Doc type: Eg: docx, PDF, Google spreadsheet
  • Doc name:
  • Date/time:
  • Error displayed and/or screenshot:

UPDATE, 11:30am NZT, 16:30 PST: Our team has identified a potential solution and are currently in testing stages.

At present you might be able to click 'OK' to begin the Smart Share process, regardless of the error. 


UPDATE, 10:30am NZT, 15:30 PST: Our team is still investigating this issue and doing everything they can to resolve it quickly.


We have recently identified an issue preventing users from being able to use the Smart Share feature in Hapara Dashboard. When attempting to share a Google document, teachers are receiving the following error: "you do not have the permissions to copy or share the file." as per the screenshot below.

Our developers are currently investigating this issue as a matter of urgency. We will have updates out hourly, please keep an eye on this Support blog post.

Best regards,
Hapara Support