RESOLVED 4/20/2015 11:21AM PDT: The root cause of this morning's Smart Share delays has been identified and a fix has been implemented. Google has increased the Drive API per second limit rate of the new app, and we are no longer running into the errors that extended SS completion times. Should any users still experience lingering issues, please do not hesitate to reach out. We thank you for your patience and understanding ORIGINAL POST 4/20/2015 9:05AM PDT: Over the weekend, we updated Smart Share to operate on the new Google Drive API, as Google no longer supports the old APIs Smart Share was built upon. While we have seen a drop in error rates, average completion times have unfortunately increased. Smart Share's slowness seems to be an unexpected result of that update, but we're working to understand and fix the problem. From our reports, the copies are still being created and the share completed, but after a longer than normal processing period.
Should you experience this behavior in Smart Share, please contact us at firstname.lastname@example.org with the following information:
1. What file did the teacher try sharing?
2. With what classes did the teacher try sharing the file?
3. When did the teacher start the attempted share?
4. Have any students received the files in question?
* If so, which students would those be?
We apologize for the inconvenience and will post all updates we receive from our developers.
Our tests were unable to reproduce the error reported, and we have deemed this a transient issue. As a result, this Service Disruption can been closed out and marked as a Resolved. Should any users still experience difficulty connecting with Interact, please contact us at email@example.com. Thank you for your continued support.
UPDATE 23:28 PDT
The investigation of the current Interact service disruption is still ongoing. As the issues are not universal, we have been unable to determine the root cause. With that said, we are still treating this as a non-localized service disruption. Please contact firstname.lastname@example.org should you have any Interact connectivity issues. We thank you for your continued patience and understanding as we work to restore service to normal. ORIGINAL POST 12:09 PDT We have received multiple reports of connection errors from Interact. Diagnostic tests are returning the message of “student not enrolled.” We are currently investigating the cause of this and will post updates to this blog as we progress. Thank you for your patience and understanding.
Multiple schools have reported that the TD admin console's data loader cannot find their class and student spreadsheets this morning. We believe that this is a global issue, we've identified a potential explanation for it, and we are working to fix it.
We believe that CSV loads are not affected by this issue.
If you need to load data urgently, please contact us via email@example.com. We can convert your data into a CSV file, which should load successfully.
Thank you for your patience as we work to resolve this issue.
Another day of full TD2 implementation is in full swing! We have come across a few access issues, and wanted to make you aware of the following URLs that will need to be whitelisted on your school network’s firewall or web content filter. Adding these URLs to your whitelist will ensure that Teacher Dashboard 2 functions without issue.
For a the complete list of recommended whitelists, please refer to our Support article here:
Individual Learning Plans (a.k.a. Student Notes and Teacher Notes)
Individual Learning Plans are files that let teachers share notes about students. There is one per student, and only a student’s teachers can open it. ILPs can now be accessed in TD2 via the ILP button in each student panel’s toolbar.
TD2 access for schools with multiple teacher domains
For schools with students in one domain and teachers in multiple separate domains, teachers couldn’t access TD2. Our security measures now handle that case properly, so teachers at such schools can access TD2 now.
Teacher Dashboard Classic Retired
Now that Teacher Dashboard 2 has replaced Teacher Dashboard Classic, users visiting TDC will be redirected to TD2 automatically, and we’ve removed the links to TDC from TD2 and TD Admin.You can also access TD2 simply by visiting www.teacherdashboard.com!
To learn more about the full rollout of TD2, click here.
Full implementation of Teacher Dashboard 2 has now been in place for over nine hours! Whether you finished your first day, are sitting down to lunch after your morning lessons, or are just opening the blinds to your classroom, we hope you are as excited as we are. To help you get the most out of TD2, we have multiple resources in various mediums to ease adoption of the new platform:
Not sure how to do something on TD2? Well, lucky for you we have a handy How-To Guide full of step-by-step instructions and tips for every action you might need.
If visuals help you more, our Customer Success team has also put together some training videos to help demonstrate some classroom scenarios and key features.
Want a more in depth look? We offer TD2 orientations four times a week! Sign up today!
Feel we missed something or have a question? Drop us a line in the comments box or at firstname.lastname@example.org.