RESOLVED 4:30 PDT - The backlog of sync jobs has cleared and data loads should update in Dashboard as normal now. For any users who ran a student load during the disruption and received a “class does not exist” error, please reload your student file with the “Override load comparison” parameter checked. Should users experience any lingering issues or have any other questions or concerns, please reach out at firstname.lastname@example.org.
ORIGINAL POST 2:57 PDT - A release issued on October 11 has inadvertently prevented our user and group caches from properly updating after a data load. Users of Hapara Dashboard may notice the following symptoms:
- Classes not being added into Dashboard after a data load
- Class enrollments in Dashboard not properly syncing with loaded information
- Student loads displaying a “class does not exist” error, even though the Class load finished successfully
We have rolled back the release and the backlog of refresh queues are now working down. It may take 2-3 hours for the queues to clear. Until then, any changes from the data loader may not display in Dashboard. We sincerely apologize for the inconvenience and will update to this blog when service has returned to normal.